POSITION TITLE: Customer Service Associate 

SALARY: $15.00 - $15.75/hour 

SCHEDULE: 184 days  Monday–Friday when school is in session, scheduled end time between 3:30-6:30pm (5 hour shift) (Except when Training is scheduled) 

IMMEDIATE SUPERVISOR: Kitchen Manager

Summary:

Assists with the preparation and serving of meal components for all programs. Accurately counting and claiming students at the point of sale. Collecting money for meals and ala carte items (if applicable).

QUALIFICATIONS: Knowledge and basic skills of institutional quantity food production. Communication with students, staff, parents and the public. Knowledge of food safety and sanitation procedures. Mathematics skills and cashier experience preferred  

PRIMARY FUNCTION: Assist with preparation of large quantities of food items according to specified quantities from established menus and recipes.  

DUTIES: 

• Assists in food preparation as assigned by the manager or PPA.
• Set-up serving line and assists with meal service.
• Operates cash register/point of sale device during serving periods as needed.
• Operates miscellaneous kitchen/cafeteria equipment. 
• Operates a dish machine. 
• Maintain a clean and safe work environment by cleaning and sanitizing work surfaces and kitchen equipment as needed throughout the day.
• Follow Health Department safety procedures and policies  
• Attend workshops and training sessions as required.  
• Wears the assigned uniform and all proper PPE’s. Maintains a professional appearance at all times.
• Assists in maintaining organized storage of dry goods, refrigerated, and frozen products.
• Assists in proper labeling, dating, and product rotation in dry storage, coolers, and freezers.
• Must maintain pace of kitchen and have a sense of urgency
• Serves customers in a friendly, respectful and efficient manner.
• Collects and reports quantities used, amounts produced, amounts left over and meal counts accurately in compliance with government regulations.
• Perform other duties as assigned that support the overall  objective of serving nutritious meals. 

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee frequently is required to walk and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently exposed to moving mechanical parts and extreme heat. The employee is occasionally exposed to wet and/or humid conditions and extreme cold. The noise level in the work environment is usually moderate. The employee frequently has hands in hot soapy water and/or cleaning and sanitizing chemicals.